How to handle a denied insurance claim? (2024)

How to handle a denied insurance claim? (1)

Car accidents, medical accidents, slip and fall accidents, and workplace accidents all have one thing in common — insurance coverage should be in place to cover these unexpected tragedies. You trust that the at fault parties in these accidents have insurance to cover injuries or property damage.

After your accident, you file a claim with the insurance company and assume that your mounting financial losses can be recouped. But what happens if your valid claim is denied and you need monetary relief now? How can you handle a denied insurance claim?

In such cases, having a knowledgeable advocate on your side is crucial. For instance, if you’re dealing with the aftermath of a slip-and-fall accident in Fort Wayne, an experienced attorney can help you navigate the often complex process of challenging a denied claim. They can assist in gathering the necessary evidence to support your case, negotiating with insurance companies, and, if necessary, representing your interests in court to ensure you receive the compensation you’re entitled to.

Reasons an insurance claim is denied

At times, insurance claims are swiftly settled and paid without issue. However, more often than not, insurance companies are reluctant to pay out claims — a denial could even stem from a miniscule paperwork issue. A denied insurance claim can occur for a plethora of sometimes head-scratching and confusing reasons.

For example, a 2022 report from the Kaiser Family Foundation showed that a staggering average of 18% (and up to 80%) of federal, in-network health insurance claims were denied. On the other hand, in 2021, the auto insurance industry incurred almost $200 million in losses, ostensibly from claims.

Here are some of the reasons an insurance claim may be denied:

  • Improper coding, clinical validation issues, and patient registration issues:

Paperwork errors could account for denied health insurance claims. If you’ve been hurt in an accident and are seeking just reimbursem*nt, this could mean astronomical out-of-pocket costs for you in the interim.

  • Lack of auto insurance coverage:

If the person at fault in your car accident has minimal insurance coverage and your claim exceeds this coverage, their insurer may deny your claim. Similarly, if you’re hit by an uninsured driver, you’ll have to use your own insurance for any initial coverage.

  • Failure to file on time:

Most insurance companies have a 30-day time window for filed claims, starting with the day of your accident. If you wait too long to file, this could invalidate your claim.

  • Failure to seek medical treatment:

If you file a personal injury claim as a result of a car, slip and fall, or workplace accident but haven’t received documented medical treatment or a professional diagnosis, your insurance claim could be denied.

  • Lack of proof of liability:

If you haven’t filed a police report, or cannot prove you don’t hold liability for your accident, an insurance company might deny your claim.

If your claim is denied, you’ll receive a rejection letter from the insurance company. This is important for your legal records should you decide to appeal the denial or sue the insurer.

How to handle a denied insurance claim? (2)

How to appeal a denied claim in Indiana

Most insurance companies will allow you to appeal a denied claim. However, the likelihood of a reversed decision is slim. If you haven’t already consulted a lawyer about your claim, you may want to do so quickly after your claim is denied.

In order to appeal a denied health insurance claim, you can ask the insurer for an internal review of your claim. If it’s still denied, you can request an external review. However, this process can take a long time — meanwhile, you’ll still be expected to pay the medical bills that are flooding your mailbox.

Many car insurance companies have an appeals process as well. In order to begin the appeals process, you’ll need evidence that your claim is valid. You’ll also need to write a detailed letter to the insurance company to explain why their decision should be reversed. Again, it may take awhile for the decision to be reversed.

Other tips for a denied insurance claim

Remember, if your claim appeal falls on deaf ears, it may be time to consult an insurance lawyer. There are also steps you can take to ensure you deal with the rejected claim in a way that will best serve you.

If your initial appeal has failed, here are some other tips to help you deal with a denied insurance claim:

  • Keep all pertinent insurance documents:

Insurance documents often include blocks of industry language and fine print. Make sure you carefully review this information before you decide how to proceed. Your claim may have been denied in error, and the documents may help you prove that to the insurer or in a court of law.

  • File a complaint with the Indiana Department of Insurance:

If you can prove that your claim was erroneously denied, the Indiana Department of Insurance may overturn the insurer’s decision. Your complaint will also remain on file should you choose to pursue legal action against the insurance company.

  • Consult an Indiana insurance attorney:

If the insurance company won’t budge, an Indiana insurance lawyer can help you understand the viability of your claim. Even before you choose to file a lawsuit against an insurer, a lawyer can contact the company on your behalf, and may be able to get your claim reopened.

How to handle a denied insurance claim? (3)

How an Indiana insurance attorney can help

You don’t have to feel defeated by giant insurance companies. After you’ve taken the necessary steps to file your insurance claim and an insurer rejects it, you may need someone to fight in your corner.

An Indiana insurance lawyer can help you receive the justice you’re owed. The right lawyer can do the following:

  • Gather all documents and evidence pertaining to your denied claim
  • Send a legal letter to the insurer on your behalf, defending your claim
  • Present forensic experts to lend credibility to your claim
  • Negotiate any settlement offers for you
  • Represent you in any mediation or arbitration meetings with the insurer

Contact Yosha Law

If your insurance claim was denied in Indiana, Yosha Law can help handle your case. We’ve helped support numerous clients through the insurance claims process, and understand how stressful it can feel. After an accident, you need to be able to focus on your healing and you shouldn’t have to face the insurance giants alone.

At Yosha Law, we consider our clients as a part of our family. We will fight for your just compensation and help guide you through the legal process of your claim. Contact us today for a free consultation and together we can explore the merits of your case.

How to handle a denied insurance claim? (2024)

FAQs

How to handle a denied insurance claim? ›

You may be able to appeal to your insurance company multiple times based on the evidence you provide. If the outcome is not satisfactory, you can consider contacting a public adjuster to advocate on your behalf or file a complaint with your state's insurance department to act as an intermediary for the dispute.

What happens if an insurance claim gets denied? ›

You may be able to appeal to your insurance company multiple times based on the evidence you provide. If the outcome is not satisfactory, you can consider contacting a public adjuster to advocate on your behalf or file a complaint with your state's insurance department to act as an intermediary for the dispute.

How do I resolve a denied claim? ›

How to Resolve a Claim Denial
  1. Review the reason for the denial.
  2. Gather supporting documentation.
  3. Appeal the denial.
  4. Negotiate with the insurance company.

What should be done first if the insurance claim has been rejected? ›

Your right to appeal

Internal appeal: If your claim is denied or your health insurance coverage canceled, you have the right to an internal appeal. You may ask your insurance company to conduct a full and fair review of its decision. If the case is urgent, your insurance company must speed up this process.

How do you manage insurance denial? ›

How to Handle Denied Claims as a Patient
  1. Write everything down. While going through the appeal process, create a paper trail. ...
  2. Note appeal window. ...
  3. Call your insurance company. ...
  4. Understand the reason for denial. ...
  5. Make an appeal. ...
  6. Inquire about escalated appeal process. ...
  7. External review. ...
  8. Follow up.

What is a typical reason for a denied claim? ›

The claim has missing or incorrect information.

Whether by accident or intentionally, medical billing and coding errors are common reasons that claims are rejected or denied. Information may be incorrect, incomplete or missing. You will need to check your billing statement and EOB very carefully.

What insurance company denies the most claims? ›

Claim denial rates by insurance company
CompanyClaim denials
UnitedHealthcare32%
Anthem23%
Aetna20%
CareSource20%
1 more row
Apr 24, 2024

Can you dispute a denied claim? ›

You have the right to appeal your health plan's denial of benefits for covered services that you and your health care provider (doctor, hospital, etc.) believe are medically necessary. By filing an internal appeal, you are requesting your health plan to review the denial decision in a fair and complete way.

What are the three most common mistakes on a claim that will cause denials? ›

Here, we discuss the first five most common medical coding and billing mistakes that cause claim denials so you can avoid them in your business:
  • Claim is not specific enough. ...
  • Claim is missing information. ...
  • Claim not filed on time (aka: Timely Filing)

Can you resubmit a denied claim? ›

If you've received a denial, you have the option to submit it again. Depending on the denial reason, you may only need to resubmit the claim with any corrected fields.

How do I argue an auto insurance claim? ›

Submit a Claims Appeal Letter to the Insurance Company

This letter should explain why you believe the claim was incorrectly denied and include evidence to prove your argument. Evidence you should send with the appeals letter includes photos, videos, medical records, and witness testimony.

What is the difference between denied and rejected insurance claim? ›

A claim rejection occurs before the claim is processed and most often results from incorrect data. Conversely, a claim denial applies to a claim that has been processed and found to be unpayable. This may be due to terms of the patient-payer contract or for other reasons that emerge during processing.

How often are insurance claims denied? ›

In 2021, insurance companies denied on average 17% of in-network claims filed. Claim denials leave people, who pay insurance companies thousands of dollars in premiums to cover their health care costs, with hefty medical bills and medical debt. Yet, almost no patients challenge these denials. But they should.

What are the two main reasons for denying a claim? ›

Six common reasons for denied claims
  • Timely filing. Each payer defines its own time frame during which a claim must be submitted to be considered for payment. ...
  • Invalid subscriber identification. ...
  • Noncovered services. ...
  • Bundled services. ...
  • Incorrect use of modifiers. ...
  • Data discrepancies.

How do you respond to an insurance denial letter? ›

How to write an appeal letter to insurance company appeals departments
  1. Step 1: Gather Relevant Information. ...
  2. Step 2: Organize Your Information. ...
  3. Step 3: Write a Polite and Professional Letter. ...
  4. Step 4: Include Supporting Documentation. ...
  5. Step 5: Explain the Error or Omission. ...
  6. Step 6: Request a Review. ...
  7. Step 7: Conclude the Letter.
Feb 15, 2024

What does it mean when a claim is denied? ›

Denial of claim is the refusal of an insurance company or carrier to honor a request by an individual (or his or her provider) to pay for health care services obtained from a health care professional.

How often do insurance companies deny claims? ›

The limited government data available suggests that, overall, insurers deny between 10% and 20% of the claims they receive. Aggregate numbers, however, shed no light on how denial rates may vary from plan to plan or across types of medical services. Some advocates say insurers have a good reason to dodge transparency.

What is it called when an insurance company refuses to pay a claim? ›

Bad faith insurance refers to the tactics insurance companies employ to avoid their contractual obligations to their policyholders. Examples of insurers acting in bad faith include misrepresentation of contract terms and language and nondisclosure of policy provisions, exclusions, and terms to avoid paying claims.

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